Smokin'

Click and Collect - Free

48 King St Bellerive, Hobart, Tasmania. 7018

Warehouse: 2/29 Premier Circuit, Warana, Queensland. 4575

Please select "Pickup" in the information section of the checkout. Office times apply to Queensland and Bellerive by arrangement. Please check your emails (incl. junk) for details. Pick up is not always available in Bellerive.

Shipping Rates:

Orders within Australia:  Item/s are dispatched same day if placed before 12pm AEST 

New Zealand Orders:  Please allow 2-4 weeks for delivery, due to customs

Express Post:  Orders usually arrive within 1-3 working days (timeframe varies and is out of our control)

Shipping options available at checkout include:

$5.95 Flat rate fees for all orders (within Australia)

$9.95 Express post (within Australia) – please allow 2-4 working days for delivery

Flat rate fees for all New Zealand Orders of $19.95AUD

See full shipping policy HERE

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase email.

To start a return, you can contact us at kimberly@secretspiceco.com.au. Let us know what your concerns are and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kimberly@secretspiceco.com.au

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.