Refund policy

Effective date: 23 August 2026

Our 100% Flavour Happiness Guarantee
We want you to love every sprinkle and scoop. If something isn't quite right, we'll make it right - just email hello@secretspiceco.com.au.

Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, email us with your order number and a photo as soon as you can. We'll arrange a replacement or refund and cover return postage if we need the item back. Photos help us resolve things quickly and improve our quality control.

Change of mind
We're happy to accept change-of-mind returns on unopened items:
- Request your return within 30 days of delivery.
- Items must be unopened, unused and in original, resaleable condition.
- Return postage is at your cost, and original shipping charges aren't refundable.
- Once your return is lodged, send us the tracking number and we'll process your refund as soon as it's on its way back to us.

For food-safety reasons we can't accept opened items for change of mind. Not sure which blend is right for you? Reach out before you buy and we'll happily help you choose or take our quiz!

How to request a return
Email hello@secretspiceco.com.au with your order number and a brief note. Please wait for our confirmation before sending anything back - returns received without prior approval can't be processed.

Lost or damaged in transit
If your parcel is lost, stolen or damaged in transit, contact us and we'll help resolve it. Optional Shipping Protection at checkout covers loss, damage or theft in transit and makes replacement fastest.

Items we can't accept back
- Opened or used food items
- Gift cards
- Custom or special orders

(Sale or clearance items can't be returned for change of mind. This never affects your rights if an item is faulty.)

Refunds
Once approved, refunds are issued to your original payment method. Please allow up to 7 business days for your bank or card provider to process it.

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights are in addition to our 100% Flavour Happiness Guarantee.