Support FAQs
Orders & Support
How can I place an order?
Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure mobile payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.
How long will it take to receive my order?
Shipping Within Australia
Orders placed before 12pm AEST are typically dispatched within 24 hours of order being processed.
Standard Shipping - Estimated delivery within 3–7 business days after dispatch.
Express Shipping - Usually arrives within 1–3 business days after dispatch
Delivery times may vary depending on location and carrier delays.
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.
What if I have questions or need assistance with my order?
We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form or email. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.
Support FAQs
Shipping & Returns
How long does shipping take?
Shipping Within Australia
Orders placed before 12pm AEST are typically dispatched within 24 hours of order being processed.
Standard Shipping - Estimated delivery within 3–7 business days after dispatch.
Express Shipping - Usually arrives within 1–3 business days after dispatch
Delivery times may vary depending on location and carrier delays.
What is your return policy?
Kindly refer to our Refunds Policy on our website for detailed instructions on initiating a return.
What if my order arrives damaged or there is an issue with the product?
We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team immediately. We will gladly assist you in resolving the issue and arranging a replacement or refund as per our Shipping Policy and Refunds Policy.
Support FAQs
Product Info
Are your products organic?
Absolutely! We prioritize the use of 100% certified organic herbs and spices in our entire range.
How many meals does one jar make?
Each jar or pouch is designed for real cooking - enough to season up to 10 full-size meals to ensure we provide as much value and flavour as possible.
What makes Secret Spice Co different from supermarket spices?
Supermarket blends are often bulked with sugar, flour, or anti-caking agents. Ours are pure, organic, and crafted for restaurant-quality flavour at home.
Will your blends work for families with dietary sensitivities?
Absolutely - they’re gluten-free, dairy-free, and vegan. We also have a Low FODMAP friendly range, making them a safe choice for most lifestyles.
Do you offer bundles or discounts?
Yes! You can build your own Bundle using our DIY feature. Just choose 4 or more blends and get 15% off each product.
We’ve also carefully paired blends into ready-made value bundles that deliver the best flavour combos and the best value - perfect if you want an easy upgrade to your pantry.
And remember - free shipping on order over $100.
How should I store my Secret Spices?
When you first receive your spices, they may have become compressed or clumpy during storage, packaging or posting. To loosen them up, simply give them a shake and a squeeze. The same goes for spices you haven't used in a while. You may see clumps form but never fear! Unlike some store-bought blends, our spices don't contain anti-caking agents or other additives that keep them looking perfect for months and months on end.
To keep your spices looking and tasting their best:
- Store them in one of our reusable jars or an airtight container in a cool, dry place, such as a drawer or cupboard.
- Always use a clean and dry spoon.
- Avoid exposing them to prolonged light, as this can cause their colours to fade and the flavours may fade as well.
With these simple tips, your spices will stay fresh and flavourful for longer!
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