Cancellation policy

Effective date: 23 August 2026

Some items in our store are offered as a subscription. This policy explains how subscriptions work and how you can change, pause or cancel them.

Subscriptions
When you subscribe to one of our blends, you'll receive repeat deliveries at the frequency you choose and save 10% on every order for as long as your subscription is active.

How it works
You start with a glass jar on your first delivery, then receive refill pouches on each delivery after that. Your payment details are stored securely and you'll be charged automatically for each order until you cancel.
- Minimum commitment: subscriptions run for a minimum of 2 orders. After your second order has been processed, you can cancel at any time.
- Full flexibility: you can skip a delivery, pause, reschedule, change your frequency, swap to a different blend, or update your payment and delivery details at any time from your account.
- Managing your subscription: use the account link in your order confirmation emails to make changes or cancel, or email us at hello@secretspiceco.com.au and we'll help you sort it out.
- Cancelling: you're free to cancel any time once your 2-order minimum has been met. Cancelling stops all future deliveries and charges; it doesn't refund orders already sent.
- Faulty, damaged or incorrect orders: subscription deliveries are covered by our Refund Policy, just like one-off orders.

If you have any questions about your subscription, we're always happy to help at hello@secretspiceco.com.au.