Shipping policy
Effective date: 23 August 2026
Click & Collect – Free
Pick up your order from our Sunshine Coast warehouse:
2/29 Premier Circuit, Warana, QLD 4575
Select 'Pickup' at checkout. We'll email you when your order is ready (don't forget to check your junk folder). Pickup is available during office hours only.
Shipping Within Australia
Orders placed before 12pm AEST are typically dispatched the same business day.
Delivery options:
Standard Shipping: Flat rate $11.95 AUD - estimated delivery within 3–7 business days after dispatch.
Express Shipping: Flat rate $13.95 AUD - usually arrives within 1–3 business days after dispatch (delivery times may vary depending on location and carrier delays).
Free Shipping: Orders over $99.95 AUD automatically qualify for free standard shipping within Australia.
New Zealand Orders
We happily ship to New Zealand!
- Flat Rate: $19.95 AUD
- Delivery Time: Approximately 2–4 weeks, depending on customs clearance and carrier delays.
Please note: customs duties and taxes (if applicable) are the responsibility of the customer.
Shipping Protection
We offer optional Shipping Protection at checkout for extra peace of mind. If selected, your order is fully protected against loss, damage or theft during transit, and we'll fast-track a replacement or refund.
If something goes wrong, simply email hello@secretspiceco.com.au with your order number, photos (if applicable), and a brief description of the issue, and our team will sort it out as quickly as possible.
If your parcel is lost or damaged in transit
If your order doesn't arrive, or arrives damaged, please contact us and we'll help resolve it - Shipping Protection just makes that process faster.
Order Processing
Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your parcel's journey. We do our best to pack and send your order quickly, but please allow extra time during peak seasons, public holidays, or carrier delays.
Delivery Issues
If your order hasn't arrived within the expected timeframe, please check your tracking link first. If you still need help, contact us at hello@secretspiceco.com.au and our team will assist you.
Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law, including the consumer guarantees that apply to the goods you purchase from us.