Shipping Protection
- In stock, ready to ship
- Inventory on the way
- FREE SHIPPING over $100
- 100% Certified Organic Blends
- Gluten Free • Sugar Free • Additive Free
- Designed for Every Cuisine & Cooking Style
SHIPPING INFORMATION
Click & Collect – Free
Pick up your order from our Sunshine Coast warehouse:
2/29 Premier Circuit, Warana, QLD 4575
Just select “Pickup” at checkout. We’ll email you when it’s ready (don’t forget to check your junk folder). Pickup available during office hours only.
Shipping Options
Within Australia
Orders placed before 12pm AEST are typically dispatched same day.
Express Post (AU)
Usually arrives within 1–3 business days after dispatch (may vary depending on location and carrier delays).
New Zealand Orders
Delivery usually takes 2–4 weeks. Customs clearance may impact timing.
Shipping Rates
Standard Shipping (AU) – Flat rate: $7.95
Express Shipping (AU) – Flat rate: $11.95
NZ Shipping – Flat rate: $19.95 AUD
Free shipping automatically applies to orders over $100.
Returns & Exchanges Policy
💯 100% Flavour Happiness Guarantee
We want you to love every sprinkle and scoop — but if something’s not quite right, we’ll make it right. You have 14 days from receiving your order to request a return or exchange.
✅ To Be Eligible:
- Items must be unused, unopened, and in their original packaging.
- You’ll need proof of purchase (your order confirmation email is perfect).
🔄 To Request a Return:
Email us at hello@secretspiceco.com.au with your order number and a brief explanation. If approved, we’ll provide a return shipping label and instructions.
Please do not send any items back without contacting us first - returns received without prior approval cannot be processed.
💥 Damaged, Defective or Wrong Items
If your order arrives damaged or isn’t what you ordered, please contact us within 48 hours of delivery so we can arrange a replacement or refund.
🚫 Non-Returnable Items
We cannot accept returns on:
- Opened food items
- Sale items
- Gift cards
- Custom orders
🔁 Exchanges
If you ordered the wrong item, the fastest way to get what you need is to request a return and place a new order for the correct item.
💳 Refunds
Once your return is received and inspected, we’ll confirm via email and process your refund to your original payment method.
Please allow 3–5 business days for your bank or card provider to finalise the transaction.
